Returns & Refund

1. Return and Replacement Eligibility

Return and replacement eligibility depends on the number of products in your order. The eligibility window is calculated from the date of delivery.

Requests submitted after the eligibility window will not be accepted.

2. Eligible Reasons for Return or Replacement

Returns and replacements are accepted only for the following reasons:

• Wrong product shipped (different from what was ordered)
• Product damaged in transit
• Manufacturing defect in the product
• Incorrect measurements (applicable only if measurements were taken by House of Padmavati for stitched products)

3. Not Eligible for Return or Replacement

The following situations are not eligible for return or replacement:

• Change of mind
• Colour variation (actual product colour may differ from screen representation)
• Ordered by mistake
• Personal preference or liking
• Product has been draped once
• Product has been used, washed, or altered
• Product damaged after delivery
• Missing tags or original packaging
• Clearance or sale items (unless defective)

4. Inspection Condition

You may open the package and inspect the product. Unfolding the saree for inspection is permitted and does not void your return eligibility. However, the product must not be worn, draped, washed, altered, or damaged in any way. All original tags and packaging must be intact for the return to be accepted.

5. How to Initiate a Return or Replacement

To initiate a return or replacement request:

1. Email us at houseofpadmavati@gmail.com with your order number and reason for return
2. Share clear photographs or a video showing the issue (for wrong product, damage, or defect)
3. Include your order number in the subject line

We will review your request and provide instructions for the return process.

6. Return Shipping

Return shipping costs will be covered by House of Padmavati for eligible returns (wrong product, transit damage, manufacturing defect, or incorrect measurements).

7. Exchange Policy

Exchanges are offered as an alternative to returns at your discretion. The following terms apply:

• One exchange per product is allowed
• Shipping charges for voluntary exchanges are borne by the customer
• Any price difference between the original product and the exchanged product will be payable by you (if higher) or refunded to you (if lower)

8. Refund Process

Once we receive and inspect the returned product, we will process your refund. The following terms apply:

• Refunds are processed to the original payment method used for the order
• Refunds are processed within 5 – 7 business days after the returned product passes inspection

9. Cancellation

Orders can be cancelled within 1 hour of placing the order. No cancellation fee applies. To cancel an order, email us at houseofpadmavati@gmail.com with your order number. Orders cannot be cancelled after 1 hour or after dispatch.

10. Contact

For any questions about returns, refunds, or exchanges, please contact us: